Welcome!
ALERT * * * Important Update for iLab Users * * *
Migration Status: The support system migration has been paused. As of now, we do not have an exact date for when the migration will continue and timing is still to be determined. We will provide updates here as soon as possible.
The ‘Help’ link in iLab now redirects to ilab-support@agilent.com as part of our support system transition. For full details, please refer to our Help Site article Submit and Track Support Requests in the Portal.
Upcoming Holiday Closure: In observance of a holiday, Agilent CrossLab/iLab Operations Software Support Help Desk will be closed during U.S. hours on Monday, January 19th, 2026. During this time, support in the U.S. and Canada will be unavailable. APAC and EU Support will remain open as normal. For urgent matters, please add "Urgent" to your ticket/email subject or press "1" when prompted to escalate a call on the iLab Support phone, and we will prioritize those requests first.
The Rutgers Clinical and Research Data Warehouse (CRDW is a secure, HIPAA-compliant central repository that includes diverse healthcare data and essential analytical tools for gaining insights into medical conditions, outcomes, and treatments. Healthcare data sources include Electronic Medical Records (EMRs), Clinical Trial Management System (CTMS), Tumor Registries, Biospecimen Repositories, and cutting-edge medical imaging and genomics.
A collaborative team from Rutgers and Rutgers Health collects and standardizes this wide-ranging clinical and research data. Leveraging expertise in data mining, computing, and pattern recognition, our goal is to tailor treatments, refine medical practices, and uncover disease insights.
This resource is invaluable for researchers, clinicians, and healthcare professionals, providing access to aggregated and organized clinical data. It facilitates research, analysis, and the generation of insights into various medical conditions, treatments, and outcomes.
See https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5392017/pdf/10.1177_1176935117694349.pdf for recent publication describing first generation system.
Ellen Law | Vice-President, Enterprise Applications and Research Computing, Rutgers University Office of Information Technology
| Hours | Location |
|
Monday - Friday 9am - 5pm |
Computing Research and Education (CoRE) Building 96 Frelinghuysen Road, Room 706 Piscataway, NJ 08854 |
| Name | Role | Phone | Location | |
|---|---|---|---|---|
| CRDW Help and Support |
848-445-1212
|
crdw_support@oit.rutgers.edu
|
Computing Research and Education (CoRE) Building, 96 Frelinghuysen Road, Room 706 Piscataway, NJ 08854
|
